[Special Note] This policy only applies to the products and
services provided by Xiamen Suxiang Technology Co., LTD and its affiliates (hereinafter referred to as "we" or "shareware") and their extended functions (hereinafter referred to as "shareware Service"), including shareware website, client, public account, mini program and
the products and services provided to you by the new form of
technological development. If a product we provide has a
separate privacy policy or there is a special agreement in the
corresponding user service agreement, the privacy policy of the
product will be applied first; The contents not covered by the
privacy policy and the user service Agreement of this product
shall prevail. If the products or services provided by shareware are
used in the products or services of our affiliated companies but there is no independent privacy policy, this privacy policy also
applies to these products or services.
Please read our Privacy Policy carefully (especially in bold) and make sure you understand our rules for handling your personal
information. During the reading process, if you have any
questions, you can contact us through the contact information in
the shareware Privacy Policy.
Version Update date: [12] [10] 2022
Version effective date: [12] month [10] 2022
If you have any questions, comments or suggestions, you can
contact us through the following contact information:
Contact number: 15960288209
Contact email: privacy@shareware3d.com
Registered address: Room 309, 966 Anling Road, Huli District,
Xiamen, China
Common office address: 3F, No.966 Anling Road, Huli District,
Xiamen City
[Introduction]
shareware (hereinafter referred to as "we") attaches great
importance to the protection of users (" you ") personal
information and privacy, we are well aware of the importance of personal information to you, and will take appropriate security
protection measures to protect your personal information in
accordance with laws and regulations and industry mature
security standards. Through this Privacy policy, we hope to
clearly introduce to you how we handle your personal
information when using our products/services, and the ways we provide you with access, correction, deletion and protection of
such information.
This policy will help you understand the following:
1. How do we collect and use your Personal Information
2. How do we use Cookies and similar technologies
3. How do we provide your personal information
4. How do we protect and store your Personal information
V. Protection of minors' personal information
6. Notices and amendments
Seven, how to contact us
Viii. Appendix
[Special Note] Before using the products/services provided
by us, please carefully read and fully understand this Privacy
Policy (we have highlighted the key contents in bold for your
special attention) and make corresponding choices. Once you
use or continue to use our products/services, it means that you agree that we process your relevant information in accordance
with this Privacy Policy.
If you have any questions about this Privacy Policy, you may contact us by using the methods provided in "How to Contact
Us" of this Privacy Policy).
The products/services of shareware are the products/services
provided to you by Xiamen shareware Technology Co., LTD and its
affiliated party providers through the following ways: including
shareware website, client, public number, mini program and the
products and services provided to you by the new form of
technological development. If a product we provide has a
separate privacy policy or a special agreement in the
corresponding user service agreement, the privacy policy or
special agreement of the product will be applied first; The
contents not covered by the privacy policy and the user service
Agreement of this product shall prevail. If the products or
services provided by shareware are used in the products or services of
our affiliated companies but there is no independent privacy
policy, this privacy policy also applies to these products or
services.
The term "shareware" and its affiliates as used in this Policy refers to the single or combined names of Xiamen Suxiang Technology
Co., Ltd. and its existing and/or future related affiliates.
"shareware franchise network" refers to the legal subjects that join shareware brand,obtain shareware brand authorization, and can use shareware brand to operate 3D real hand office business. "shareware franchise
network" and "shareware" are different legal subjects. If "shareware
franchise outlet" is your performance subject and transaction
counterpart, in the event of a dispute, "shareware franchise
Outlet" is your dispute counterpart.
Please note that this policy does not apply to other third
party products/services that you access through our
products/services (" other third parties ", including your
counterparty, any third party website and third party service
providers, etc.), for specific provisions, please refer to the
privacy policy or similar statement of the third party.
1. How do we collect and use your Personal information
Personal information is information recorded electronically or otherwise relating to an identified or identifiable natural person, Including but not limited to name, birthday, gender, personal telephone number, personal biometric information (facial features), network identification information (including system account number, IP address, email address and password related to the foregoing, etc.), transaction and consumption records, address book information, personal Internet access records (including website browsing records, software usage records, click records), not included Including the information after anonymization. Sensitive personal information refers to personal information that, once leaked or illegally used, may easily lead to the infringement of the human dignity of natural persons or harm to the safety of person or property, including biometric information, religious beliefs, specific identities, medical and health information, financial accounts, whereabouts and tracks, as well as personal information
of minors under the age of 18.
We will follow the principles of legitimacy, legality and
necessity to collect and use the personal information
provided by you during the use of products and/or services or generated by the use of products and/or services, as well as obtain your relevant personal information from third parties, for the following purposes as described in this policy. If we want to use your personal information for other purposes not set forth in this policy, or use the information collected for a specific purpose for other purposes, we will inform you in a reasonable manner and obtain your consent again
before using.
In order to bring you a better product and service experience, we are constantly striving to improve our technology, and we may introduce new or optimized features from time to time, which may require the collection and use of new personal information or change the purpose or way of using personal information. In this regard, we will update this policy, pop-up window, page prompts and other ways to separately explain to you the collection purpose, scope and use of the corresponding information, and provide you with independent consent to choose the method,
and after obtaining your express consent to collect and
use. In this process, if you have any questions, comments or suggestions, you can contact us through the various contact information provided by "shareware",
we will answer for you as soon as possible.
(a) You must authorize us to collect and use your personal
information
Our products and/or services include a number of core features that are necessary for the implementation of "3D manual production" and for the security of the transaction. We may collect, store and use the following information about you to enable these functions. If you do not provide this information, you will not be able to enjoy the products and/or services we provide. These features
include:
1, the realization of "3D real manual production"
necessary functions
(1) Booking shooting, order queuing
When you use shareware public number for "booking
shooting" and "order queuing", you at least need to
provide us with your name and mobile phone
number, we may send SMS verification code to verify whether your identity is valid, and identify and display the corresponding operator through
SIM card information.
(2) Order, shoot and order management
After you successfully make an appointment for
shooting, you can goto "shareware" or "shareware
franchise outlets" for shooting according to the
appointment time. In order to facilitate later
modeling and mold repair, you acknowledge and
agree that "shareware" has the right to store all
photos taken during your shooting, but "shareware" guarantees that such photos shall not be leaked
or illegally used.
When you select the photos taken and confirm that this photo group is used to produce "3D real hand
office", "Super Wow" or "Super Wow franchise
outlets" will generate the order for this shooting in
the system. You need to provide the "shareware" or
"shareware franchise outlets" with the consignee's name,
delivery address and mobile phone number
required for the order. At the sametime, the order number,the information of the goods or services
you purchase, the order time, the amount you
should pay and the payment method will be
indicated in the order.
All the above information constitutes your "order information". We will use your order information to verify your identity, determine the transaction, pay and settle, complete the delivery, inquire the order for you, and provide customer service consultation and after-sales service. We will also use your order
information to determine whether there is any
abnormality in your transaction to protect your
transaction security.
(3) Payment function
After placing an order, you can choose the
payment services provided by third-party payment
institutions (including wechat Pay and UnionPay,
Netlink and other payment channels, hereinafter
referred to as "payment institutions").
(4) Delivery of products and/or service functions
When you confirm the order and complete the
payment, or select a third party delivery company (the "delivery Company") will complete the delivery of the order for you. You acknowledge and agree
that shareware, shareware's affiliates, shareware's franchise
outlets, suppliers, merchants or delivery companies
that cooperate with shareware will use your order
information in the above steps to ensure that your
ordered goods can be safely delivered.
(5) Customer service and after-sales functions
Your order information will be used for our
telephone customer service and after-sales
functions. In order to ensure the security of your
account, our call center customer service and
online customer service or customer service staff of
"shareware Franchise outlets" will use your account
information to verify your identity order
information with you. You may provide other
information besides the above information when
communicating with our customer service staff,
such as when you ask us to change the delivery
address, contact person or contact phone number.
(6) Service records: We may record and store
your operations through log methods (operation
logs, service logs), including browsing, click to view,
search query, collection, transaction, after-sales,
sharing information, publishing information, as well as IP address, browser type, access date and time. We collect this information in order to provide you
with personalized service display that meets your
needs. If you refuse to provide the above permission, you may not be able to use
personalized service display function.
(7) In order to provide you with information
display, search and push services that are more
convenient and more in line with your individual
needs,we will extract your preferred characteristics
according to your device information, location
information, service log information, search and
browsing information, and produce indirect
portraits of people based on feature labels for
display, push information and possible commercial
advertisements.
(2) Situations in which we obtain your personal information from
third parties
We may obtain account information (profile picture, nickname and other information indicated on the authorization page) that
you authorize to share from third parties, and bind your
third-party account to your relevant information after you agree
to this Privacy policy. We will use your personal information in
accordance with the agreement with the third party, after
confirming the legality of the source of personal information,
and under the premise of complying with relevant laws and
regulations. In the future, you can also use your local number to quickly log in, and we will provide your network information to
the operator to complete registration or login.
(3) Rules for the use of your personal information
1. We will use the personal information collected in
accordance with the contents of this Privacy Policy for the
realization of the functions of our products and/or services.
2. After collecting your personal information, we will
de-identify the data through technical means.
3. When we display your personal information, we will use
methods including de-identification or anonymization to
desensitize your information to protect your information
security.
4. In order to collect statistics on the use of our
products/services, we will summarize, analyze and use the user
data processed by technology, and share the processed
statistical information with third parties. We will ensure that the
recipient of the information cannot re-identify specific
individuals through secure and encrypted technical processing
and other means.
5. When we want to use your personal information for other
purposes not specified in this Privacy Policy, or use the
information collected for a specific purpose for other purposes,
we will seek your express consent in advance.
Please understand that the products and/or services we provide to you will be constantly updated and changed. If you choose to
use other products and/or services that are not listed in this
Privacy Policy, we will explain to you in detail the purpose,
method and scope of information collection and ask for your
consent through agreements, prompts and other means before
collecting your personal information. If you do not agree to
provide the aforementioned information, you may not be able to use the product and/or service, but it will not affect your use of
the existing product and/or service.
How do we use Cookies and similar technologies
(I) The use of Cookies
1, in order to achieve the personalized needs of your online experience, so that you get easier access to the experience. We will send one or more small data files called Cookies on your computer or mobile device. The Cookies specified to you are unique and can only be read by the Web server in the domain that posted the Cookies to you. We send Cookies to you in order to simplify the process of your repeated login, to store your shopping preferences or data about the items in your shopping cart to provide you with shopping preferences, to help you
optimize your selection and interaction with
advertisements (if any), to help determine your login
status and the security of your account or data.
2. We do not use Cookies for any purpose other than the purposes described in this Privacy Policy. You may manage or delete Cookies according to your preferences. You can clear all Cookies saved on your computer. Most web browsers accept Cookies automatically, but you can usually modify your browser's Settings to reject Cookies as you see fit; Alternatively, you can clear all Cookies saved in the software. However, if you do so, you may need to personally change the user Settings each time you visit the shareware website, and the corresponding information you have recorded before will be deleted, and may have a
certain impact on the security of the services you use.
3. In addition to cookies, we may also use other similar technologies such as website beacons and pixel tags on our website. For example, e-mails we send to you may contain click-through urls that link to content on our website. If you click on the link, we track the click to help us understand your product or service preferences and improve customer service. A website beacon is usually a
transparent image embedded in a website or email. With
the help of a pixel tag in an email, we can tell if the email is open. If you do not want your activity to be tracked in this way, you can unsubscribe from our mailing list at any
time.
3. How do we provide your Personal information to the
public
1. We will not share
your personal information with any company, organization and individual other than "shareware" and its affiliates or "shareware Franchise Outlets", except for the
following circumstances:
(1) Obtain your explicit consent or authorization in
advance;
(2) provide in accordance with applicable laws and regulations, mandatory requirements of administrative
and judicial departments;
(3) within the scope permitted by laws and regulations, it is necessary to protect the interests, property or safety of shareware, shareware's affiliates or partners, you or other shareware
users or the public from damage;
(4) Only by sharing your personal information can we achieve the core functions of our products and/or services
or provide the services you need;
(5) to handle disputes or disputes between you and others
at your request;
(6) in accordance with the relevant agreement signed with you (including the online signed electronic agreement and the corresponding platform rules) or other legal
documents provided;
(7) for use based on academic research;
(8) Use based on social public interests and public health
emergencies that comply with laws and regulations.
(2) entrusted handling
We may entrust authorized partners to process your personal information in order to provide you with corresponding products and services. However, we will only share your personal information for legal, legitimate, necessary, specific and clear purposes, and only share the
personal information necessary to provide products or
services. If our partners use your personal information for purposes not authorized by us, they will separately obtain
your consent.
Our partners include the following types:
(1) Suppliers who provide technical services. We may provide your personal information to third parties who support our functions, including providers who provide us with infrastructure technology services, data analysis
services and data processing services.
(2) Advertising and analytics service partners. We trust these partners to process information related to advertising delivery, reach and effectiveness in compliance with laws and regulations and industry-wide
security techniques.
Where we entrust our partners to process personal information, we will sign a data protection agreement with them, requiring them to process personal information in accordance with the agreement, this
Privacy Policy and relevant laws and regulations.
(3) Transfer
In the case of transfer of personal information due to merger, division, dissolution, declaration of bankruptcy and other reasons, we will inform you of the name or name and contact information of the recipient, and require the company or organization that receives your personal information to continue to be bound by this privacy policy, otherwise, we will require the company or
organization to seek authorization from you again.
(4) Public disclosure
We will only publicly disclose your personal information under the following circumstances and under the premise
of adopting industry-standard security measures:
(1) Disclose the relevant personal information in accordance with the authorization scope
agreed by you individually;
(2) If you seriously violate laws and regulations or relevant agreements and rules, we may disclose your relevant violations and the
measures we take against you.
(3) Based on the application of other users or any third party, and provide preliminary evidence of disclosure: When you and other users have a legal dispute, or any third party thinks that your behavior infringes its legitimate rights and interests, and intends to bring legal proceedings, after the applicant provides basic evidence, we may publicly disclose your personal information, and we will retain the applicant's disclosure record, in case you can inquire about the disclosure of your personal
information at anytime.
Iv. How we protect and store your Personal Information
(A) Our technology and measures to protect your
Personal information
We attach great importance to the security of personal information, and take all reasonable and feasible
measures to protect your personal information:
1, data security technical measures
We will adopt security measures that meet industry standards, including the establishment of reasonable
systems and norms, security technology to prevent your
personal information from being unauthorized access to use, modification, to avoid data damage or loss. For example: shareware's network services adopt the transport layer security protocol encryption technology, and provide browsing services through https to ensure the safety of user data in the transmission process; shareware adopts encryption technology to encrypt and save the user's personal information, and isolates it through isolation technology; In the use of personal information, such as personal information display, personal information association calculation, we will use a variety of data desensitization technologies, including content replacement, SHA256, to enhance the security of personal information in use; shareware adopts strict data access control and multiple identity authentication technology to protect personal information and avoid illegal use of data; shareware uses code security automatic check and data access log analysis technology to conduct personal information
security audit.
2. Other security measures taken by shareware to protect
personal information
shareware manages and standardizes the storage and use of personal information by establishing data classification and grading systems, data security management norms, and data security development norms; Comprehensive security control of data through information contact confidentiality agreements, monitoring and auditing mechanisms; shareware has established a data security Committee and set up a full-time information protection department and a data security emergency response organization to promote and protect personal
information security.
We only allow employees and partners of shareware and shareware's affiliates who need to know this information to access personal information, and set up strict access control and monitoring mechanisms for this purpose. At the same time, we require all personnel who may have access to your personal information to fulfill the
corresponding confidentiality obligations.
The Internet is not an absolutely secure environment, and the means of communication with other users such as
email, instant messaging, social networking software, etc.
cannot be fully encrypted. We recommend that you use complex passwords when using such tools and pay attention to the security of your personal information. When trading products and/or services through shareware or shareware Franchise outlets, you will inevitably disclose your personal information, such as contact information or postal address, to the other party. Please protect your personal information properly and only provide it to
others when necessary.
3. Security incident handling
In order to cope with the possible risks of personal information disclosure, damage and loss, we have formulated a number of systems to clarify the classification and classification standards of security incidents and security vulnerabilities and the corresponding processing process. We have also established a special emergency response team for security incidents, in accordance with the requirements of security incident handling norms, start security plans for different security incidents, stop loss, analysis, positioning, formulation of remedial measures, and joint with relevant
departments to trace the source and combat.
In the event of a personal information security incident, we will inform you in a timely manner in accordance with the requirements of laws and regulations: the basic situation and possible impact of the security incident, the disposal measures we have taken or will take, the suggestions you can independently prevent and reduce risks, and the remedial measures for you. At the sametime, we will promptly inform you of the incident by email, letter, telephone, push notification and other means. When it is difficult to inform the personal information subject one by one, we will take a reasonable and effective way to issue an announcement. At the same time, we will also take the initiative to report the handling of personal information security incidents in accordance with the requirements of
the regulatory authorities.
If you have any questions about the protection of our personal information, you can contact us through the contact information agreed in this Privacy Policy. If you find that your personal information has been leaked, especially your account number and password have been leaked, please contact us immediately through the
contact information specified in "How to contact Us" in
this Privacy Policy, so that we can take appropriate
measures.
V. Protection of Minors' Personal information
1. shareware attaches great importance to the protection of minors' personal information. If you are a minor under the age of 18, you should obtain the consent of your guardian before accepting the service of "shareware" or "shareware Franchise outlets". "shareware" protects minors' personal information in accordance with
relevant national laws and regulations.
2. We will not directly collect personal information from minors. In cases where personal information of minors is collected with the consent of the guardian, we will only use, share, transfer or disclose this information when permitted by law, the consent of
the guardian or necessary to protect the minor.
3, if there is evidence that minors accept the "shareware" or "shareware franchise outlets" service without the consent of the guardian, we will negotiate with
the relevant guardian and try to delete the
relevant personal information as soon as possible. In the case of collecting children's personal information with the consent of parents or other guardians to use our products or services, we will only use, share, transfer or disclose this information as permitted by laws and regulations, with the explicit consent of parents or other
guardians, or as necessary to protect minors.
4. For the personal information of children under the age of 14 that may be involved, we further take the
following measures to protect it:
(1) For the collected children's personal information, in addition to complying with the provisions of this Privacy Policy on user personal information, we will also adhere to the principles of legitimate and necessary, informed consent, clear purpose, security, and use according to law, and strictly follow the Provisions on the Protection of Children's Personal Information Online and other laws and regulations for storage, use, and disclosure. And will not exceed the period necessary to achieve the purpose of
collection and use, after which we will delete or
anonymize the children's personal information. We will designate special personnel to be responsible for the protection of children's personal information, and have set up a special email address for children's personal information protection childprivacy@shareware3d.com. We will also develop a special internal system for the protection of
children's personal information.
(2) When you, as a guardian, choose to customize the "3D Real Hand Office" for the children under your guardianship, we may need to collect the personal information of the children under your guardianship from you for the necessary performance of related services to you. If we need to collect children's personal information from you in the specific services, we will obtain your authorization and consent in advance and inform you of the purpose and use of the collection. If you do not provide the above information, you will not be able to enjoy the relevant services provided by us. As a guardian, you should correctly perform
your guardianship duties and protect the safety of
children's personal information.
(3) Children or their guardians have the right to submit requests for correction and deletion to us. If you have any comments, suggestions, complaints or reports about children's personal information, please contact us. We are here to help you at any
time.
6. Notices and amendments
1. In order to provide you with better service and with the development of shareware's business, this privacy policy will be updated accordingly. However, without your explicit consent, we will not reduce your rights under this Privacy Policy. We will notify you of the update of the relevant content through the website, public number or other announcements or in other appropriate ways, and please visit the shareware website, public number, mini program, etc., in order to keep abreast of the latest
privacy policy.
2. For major changes, we will also provide more significant notices (we will explain the specific changes to the privacy policy by means of including but not limited to emails, SMS messages or special
reminders on the browsing page).
Major changes referred to in this Privacy Policy
include but are not limited to:
(1) Major changes in our service model. Such as the purpose of processing personal information, the type of personal information processed, and the
way personal information is used;
(2) We have made significant changes in our ownership structure, organizational structure, etc. Such as changes in owners caused by business adjustments, bankruptcy and mergers and
acquisitions;
(3) changes in the main objects of personal
information sharing, transfer or public disclosure;
(4) significant changes in your rights to participate in the processing of personal information and the
way in which they are exercised;
(5) changes in our department responsible for
handling personal information security, contact
methods and complaint channels;
(6) when the personal information security impact
assessment report indicates that there is a high risk.
3. In order for you to receive the notification in a timely manner, it is recommended that you notify us in time when your contact information is updated. If you continue to use our services after this policy update takes effect, it means that you have fully read, understand and accept the updated policy
and are willing to be bound by the updated policy.
7. How to contact Us
If you have any questions, complaints, reports, or suggestions about this Privacy Policy or your personal information, please contact us through the following ways,
we will respond to your request within 15 days:
1. You can contact us through the online contact
information/customer service system provided on shareware website (such as www.shareware3d.com)/public
number/mini program;
2. You can contact the customer service phone of shareware for
feedback (15960288209);
We have also set up a special personal information protection team. You can contact our personal information protection person at privacy@shareware3d.com, or you can send a letter to the following address: No. 966 Anling Road, Huli District, Xiamen, Zip code:
361006.
If you are not satisfied with our response, especially if our
personal information processing has harmed your legitimate rights and interests, you can also lodge a
complaint or report to the Cyberspace,
telecommunications, public security, and industrial and
commercial regulatory authorities.
Viii. Dispute Resolution
1. The formation, execution and interpretation of these Terms and the dispute settlement shall be governed by the laws of the People's Republic of China. In case of any dispute
arising from the contents or implementation of this Clause,
both parties shall try their best to settle the dispute through friendly negotiation. If no agreement can be reached through negotiation, either party may file a lawsuit with the people's court at the place where this Clause is signed. This clause is
signed in Huli District, Xiamen City, Fujian Province.
2. All disputes, claims or other matters arising out of or in connection with your and our services based on this policy shall be governed by the laws of the mainland of the People's Republic of China, excluding the application of all conflict of
laws provisions.
Ix. Appendix
Attached: Examples of personal information and sensitive personal information (personal information collected by non-shareware websites, public accounts, small programs, etc.,
for example only)
1. Personal information: All kinds of information relating to identified or identifiable natural persons recorded electronically or by other means, excluding information
after anonymization.
2. Sensitive personal information: Personal information that, once leaked or illegally used, is likely to lead to the violation of the human dignity of natural persons or harm to personal and property safety, including biometric information, religious beliefs, specific identities, medical and health information, financial accounts, whereabouts and track information, as well as the personal information of minors under the age of
14.
3. Equipment information: Include the device identification number (IMEI, IDFA, Android ID, MAC, OAID, IMSI and other device-related information), application information (application crash information, notification switch status, application installation list and other application-related information), device parameters and system information (device type, device model, operating system and hardware related information), device network environment information (IP address, WiFi information, etc.) Base station
information and other network related information)
4. shareware: The term "shareware" in this policy refers to all companies of shareware and their subsidiaries and affiliated companies (including companies already established
and companies that may be established in the future).
5. Super Wow franchise outlets: refers to the franchise brand, get super wow brand authorization, in the brand authorization period "Super wow franchise outlets" use "super Wow" brand to operate "3D real hand business" of the legal subjects, "Super Wow franchise outlets" and "Super Wow" are different legal subjects. If "shareware franchise network" is your performance subject and transaction counterpart, in the event of a dispute,
"shareware franchise network" is your dispute counterpart.